Receiving Hours:

Call/Email to schedule delivery 24-48 hours in advance.

Monday – Friday 8am-4pm Eastern Standard Time

757-347-8226 main 

warehouse@vmiofficesolutions.com (email)

Receiving Address:

VMI Office Solutions

3804 Cook Blvd. Unit 6

Chesapeake, VA 23323

Receiving

Your product will be meticulously inspected for damage before being signed for. Pictures are taken of any damaged items to make the freight claim as easy as possible. Items are then carefully blanket wrapped, palletized, and stored in our warehouse, tagged with a locator number and tracked in our computerized inventory system.

Delivery

When your space is ready, VMI will carefully load each piece of furniture using the requisite blankets, cardboard, bubble wrap and any other packaging materials to make sure that your furniture arrives intact.

 

VMI Office Solutions adheres to the R.I.P.E. system for receiving and delivery:

Receive – We receive many shipments everyday which can accomodate dock deliveries.

Inspect – We carefully inspect each piece we receive for damage, take photos of any that are found and put product away safe and protected.

Process – We mark each shipment that comes in with a locator number so that it can be easily and reliably accessed. This information is then entered into our computer inventory system and checked against the total product we are expecting for the project. Any concerns or damage reports are communicated to the customer quickly and clearly.

Expedite – It is VMI’s desire to get orders scheduled ASAP once received complete, but the main focus is on customer satisfaction. Sometimes we can receive an order at noon and have it to the customer by 3PM. Other times, depending on a customer’s need, delivery may need to be delayed by days or even weeks. For this reason, VMI typically offers 30 days of free storage on booked installations.

 

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